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HỆ THỐNG QUẢN LÝ CHẤT LƯỢNG TOÀN DIỆN

TQM (Total Quality Management), a method of management of an organization, focuses closely on quality with the complete participation of the entire staff in order to achieve long-term success throughout continuous improvement in quality and to meet customer satisfaction as well as that of each member in the organization and the society.

 

The target of TQM is to continuously improve product quality in which customer need is satisfied the highest level.

 

  1. Quality first
  2. Focusing on customers, not the workers.
  3. Ensuring that information and statistic analyzing are significant tools.
  4. The method of management must base on humanity.
  5. This process is the input (customer) of the next one.
  6. The synchronism of quality management.
  7. Managing according to function and function body.

 

Step by step in TQS implementation:

 

  1. Having a profound understanding of quality
  2. Committing and managing
  3. Quality organizing
  4. Quality measuring
  5. Cost of Quality
  6. Quality planning
  7. Quality designing
  8. Design system and content
  9. Documentation to be audited
  10. Technical equipments for attaining quality
  11. Additional techniques for design, maintaining and implementing value.
  12. Changing awareness due to Quality Group
  13. Quality informing activities
  14. Quality training
  15. Carrying out quality 
 

 

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